Terms & Privacy Statement
24 Apr 2017

Ndoleta.com’s commitment to maintaining your privacy

Ndoleta.com is an online Kenyan marketplace for buying, renting & selling cars.Ndoleta.com values our users and recognize their right to keep personal information private. This statement discloses our information gathering and dissemination practices for all sites managed by Ndoleta.com.

Collecting information on Ndoleta.com visitors

Ndoleta.com collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. We use session cookies to identify you as a current user and these are alive only for the duration of your browser session. If you disable or reject session cookies you may not be able to access and use all features of our sites. You may adjust your browser settings to disable cookies being stored on your hard drive however this may impact your user experience.

When visiting our website, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

• the user's server address
• the date and time of the visit to the site
• pages accessed and documents downloaded
• duration of the visit
• the type of browser used
• the previous site visited
• users location

Ndoleta.com utilizes this information to improve and enhance our services by monitoring the areas on the site which are most popular to you.

This information is not specific to an individual. While anonymous information does not tell us anything about the user specifically, it does tell how they used our site. This policy only covers the use of cookies by us. No attempt will be made to identify users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect log files.

Collecting information on Ndoleta.com Members

As part of registering for Email or SMS alerts with Ndoleta.com, we collect personal contact information from you in order for you to receive alerts.

We will only use this information to send you alerts of new advertisements on the Ndoleta.com that meets your preferences or to alert you to new products and services on the Ndoleta.com or to alert you to potential fraud, security matter or false advertising if we detect it.

Email Alerts and SMS Alerts are an optional service. Ndoleta.comrequests that you provide information relating to your preferences as well as your email address or SMS number so that we may notify you via email or SMS of new vehicles specific to your needs. Users can modify or delete their alert profiles online via Email Alerts Unsubscribe or SMS Alerts Unsubscribe.
If you are having any problems, you can contact us directly at sales@Ndoleta.com

Contacting Sellers

Making an online Contact Seller Request to an advertisement on Ndoleta.com is a free and optional service that does not require registration.

Contact Seller Requests require you to complete mandatory fields (name, phone, and email) so that the advertiser can identify and contact you. These details are forwarded directly on to the third party advertiser.

By submitting a Contact Seller form on Ndoleta.comyou are requesting that Ndoleta.compass the information to the Advertiser.

Ndoleta.com Partners & Advertisers

Ndoleta.com provides links and passes online applications to third-party sites. The use of your information by these third party sites is not within the control of Ndoleta.comand we cannot accept responsibility for the conduct of these companies.
You may also directly contact advertisers to request access to any personal information that you have sent as part of an application.

To our  advertisers:

  1. Gold Sellers: ad costs KES 1300 (inclusive of VAT). This includes a discounted 'Top of the List' product that increases replies by up to 50 times.This is recommended for car dealers who want to upload unlimited ad

How to pay via M-Pesa

  • Select paybill number' from the MPESA menu
  • Enter 600100 as the paybill Number
  • Enter our account number:0100005189742
  • Enter the exact amount of the sale. (Price is inclusive of 16% VAT)
  • Enter PIN, confirm details and await receipt.

Transborder data flows

Sometimes, we transfer information to persons outside Kenya (e.g. I.T. contractors located in other parts of the world who provide us with services).

By giving us your personal information, you consent to such disclosures.

In addition, we believe that the recipients of such information are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to Ndoleta.com’s Privacy Principles


Car Rental reservations made through the Ndoleta.com Kenya website are at special rates which reflect our Cancellation and No-show policies

Reservations confirmed and pre-paid on-line

If you cancel your pre-paid reservation within 12 hours of placing the booking we will issue a full refund except for normal bank charges incurred. If you cancel your reservation more than 24 hours from time of making the booking and more than 92 hours the date you want to pick up your car, some surchages may be incurred on your refund.

No refund will be made for car rental bookings cancelled less than 48 hours from the pick up date and time. Please note if appropriate I.D., the necessary payment/deposit is not produced at time of pick up or the Terms and Conditions are not adhered to in any way, and the rental cannot proceed, no refund will be made. Cancellations may be made by way of email and confirmation of cancellation will be emailed to you - please retain this for your records.

NB: No cancellations can be made on the website after the rental start date & time. In these instances you should request the agent at your pick up location to action on your behalf.

Reservations confirmed on line but paid on pick up

No charge will be made for cancellation of a reservation that has been confirmed on line for payment on pick up.

Reservations confirmed off line

You may cancel your car rental reservation at any time up to 96 hours before the check-out time. Cancellation should be made direct by telephone or email.If you cancel after this time, your credit card may be charged in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

If you do not arrive to collect your vehicle (no show):

Reservations confirmed and pre-paid on-line

Unless you have cancelled your reservation in accordance with the above terms, if you do not collect your vehicle at the time specified on the prepaid rental voucher, no refund will be made. We will, however, hold your rental vehicle available for you for 4 working hours after the time of the reservation.

Reservations confirmed on-line but paid on pick up

No charge will be made for failing to pick up your rental vehicle if you have not prepaid for your hire.

Reservations confirmed on-line or off-line

If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not inform us that you are cancelling your hire as above, we may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

Vehicles images

Vehicle images are examples only. Specific models cannot be guaranteed.


Rates include insurance (subject to the damage liability of the vehicle), VAT, breakdown cover & unlimited miles (unless otherwise stated). Please note that luxury rentals are subject to a limit of 50 Km per day and an excess is charged per km per hour.

N.B. The term "unlimited mileage" assumes a vehicle on a rental will incur no more than 2000 Kms within a 28 day period. If your mileage is likely to exceed 500 km per week please contact us for full details before placing your booking. We reserve the right to determine and charge for unreasonable mileage incurred within any rental period.

Driver Age

All drivers must be aged between 25 and 75 years inclusive. Drivers aged 21 - 24 years may only rent cars up to Standard category, Economy and Short Wheel Base Vans. A daily charge (incl VAT) applies to drivers aged 21 - 24 and 70-75 inclusive. Drivers aged 21 - 24 years must hold a full driving licence for a minimum of 24 months which is free of current endorsements. Drivers must be aged 30 to 75 to rent a prestige,luxury or Porsche vehicle and have a licence for at least 24 months that is free of current endorsements.

Damage Liability Insurance

Damage liability insurance is subject to a damage liability which varies according to vehicle size. Damage liability reduction is available at for an additional cost but is not available to drivers aged 21 - 24 or 70 - 75. Please note Glass and Tyre cover is not available for Luxury or Porsche rentals. Glass and tyre cover (excluding prestige, luxury and Porsche) is charged. Damage liability waiver may be withdrawn at any time (for example, due to extreme weather conditions) at the discretion of the Ndoleta.Com.

Fuel Policy

All vehicles are supplied with a full tank of fuel at the start of the hire. Customers may:- purchase this tank of fuel at a discounted rate and return the vehicle empty, or return the vehicle full at the end of the rental, or return the vehicle part full and be charged for missing fuel at the end of the rental at the locally determined price. Please note a surcharge will be applied for this facility

Luxury Vehicles Delivery Charges

Delivery charges will apply for all luxury rentals. These will be confirmed to you upon receipt of your reservation request and paid for at start of hire.

Driving Licences & history

Anyone who will be driving the vehicle must present a valid driving licence with their current address, in person, at the time of collection. No copies of licences will be accepted. IMPORTANT: On collection of vehicle, renter must produce: valid driving licence - we cannot accept an expired license. Drivers aged between 25-75 must have held a full driving licence for at least 12 months. If the driver has been banned from driving for an offence, or has been disqualified for 12 months or more, we will only rent 5 years or more after the return of the licence. Drivers aged 21-24 must have held a licence for at least 24 months and be free of current endorsements. Drivers must be aged 30 to 75 to rent a luxury, prestige or Porsche vehicle and have a licence for at least 24 months that is free of current endorsements

Minibus rental is only available to renters holding the category on their licence.If you cannot fulfil the stated ID requirements please contact us prior to booking to discuss options.When collecting the vehicle, the Lead Driver must present a valid driving licence.


When you book online you accept the conditions set out below:

Ndoleta.com will do its best to have the vehicle which is the subject of a confirmed reservation available on the day and at the time you have requested. If you decide to cancel your reservation or do not arrive to collect your reserved vehicle on the day and at the time you have reserved it, charges may be made and these are explained in these Rental terms.

Rental period

You will have the vehicle for the rental period shown in your Reservation Confirmation. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you are breaking the conditions of this agreement.

We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate specified on the rental agreement when you collect the vehicle. You might also incur additional mileage charges.

Customer Service

All customer queries or complaints for hires should be made in writing:

The Query or Complaint will be investigated by the Customer Service team and where possible a decision reached. Further information may be required from you to enable the decision making process. A decision will be communicated to you within 5 working daysIf no resolution can be reached you are entitled to refer your complaint to the conciliation service managed by the Kenya Association of Vehicle Rental and Leasing Companies.


Ndoleta.com welcomes ideas and feedback about all aspects of the site. Ndoleta.com stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Ndoleta.compartners either in aggregate form or with specific identifying characteristics removed.

Privacy & Site Changes

From time to time, Ndoleta.com may review and update its privacy statement.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with Ndoleta.com, you can contact us online or at sales@Ndoleta.com

Want to rent out your car?Please call direct sales on +254700163749 or send an email to sales@ndoleta.com for our pricing guide.

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